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SJHH / Patients & Visitors/ Patient & Community Engagement/ Patient Advisory Council

Patient & Family Advisory Council

Who We Are

Through collaboration on our Patient & Family Advisory Council and its associated committees, our patients use their perspective to shape policy, care and most importantly, patient experience.

  • We are a devoted group of people who have the desire to improve the experience of healthcare services at St. Joseph’s.
  • We are made up of patients and their families.

What We Do

  • We shape the design, delivery and evaluation of healthcare services and programs at St. Joseph’s Healthcare Hamilton.
  • Ultimately, we improve St. Joseph’s by sharing the unique perspective of a patient or family member.

Our Accomplishments

We’ve designed healthcare spaces.

  • Influenced the redevelopment of the ICU (Intensive Care Unit) to minimize the impact on families visiting critically ill loved ones.

We’ve shaped policy.

  • Developed new Visitor Policy that is revised from a patient perspective.

We’ve improved process.

  • Involved in pilot projects including evaluating the Patient Mindfulness Therapy Program and developing a Patient Discharge Checklist.

We’re advocates.

  • Developed an Anti-bullying Campaign.

We’ve improved communication.

  • Improved communication through feedback software with Cancer Care Ontario for patients with suspected lung cancer.
  • Improved patient information at ambulatory clinics.

New achievements are in progress!

How to Get Involved

  1. Our Patient & Family Advisory Council members assist with the creation of long-term strategies and provide a patient perspective on broad issues related to improving healthcare services at SJHH. The council recruits members all year and involves a commitment of nine meetings annually (2 hours on a Monday afternoon at St. Joseph’s Charlton Campus).

    If you are interested in improving quality care at St. Joseph’s by joining the Patient and Family Advisory Council, please click here and complete the form 

  2. Provide patient and family feedback on a Program Quality Committee. Patients and family members are invited to join our program and department specific committees. Please see the list of services below to see where our Program Quality Committees are making a meaningful difference.

    If you are interested in improving quality care at St. Joseph’s by joining a Program Quality Committee, please click here and complete the form 


To join the Patient and Family Advisory Council, join a Program Quality Committee or share your patient experience with St. Joseph’s Healthcare Hamilton, please contact:

Michelle Joyner, Director
Tel: 905-522-1155 ext. 32760

To find out more information about the Mental Health & Addiction Program councils, please contact:

Fiona Wilson, M.Sc., CPRP
Manager, Patient & Family Collaborative Support Services
Tel: 905-522-1155 ext. 36446

Additional Resources

Please click below to view minutes from our councils and committees:


May 2017 Minutes
April 2017 Minutes
March 2017 Minutes
February 2017 Minutes
January 2017 Minutes


November 2016 Minutes
October 2016 Minutes
September 2016 Minutes
June 2016 Minutes
May 2016 Minutes
April 2016 Minutes
March 2016 Minutes
February 2016 Minutes
January 2016 Minutes


June 2015 Minutes 
May 2015 Minutes
April 2015 Minutes
March 2015 Minutes
February 2015 Minutes
January 2015 Minutes


November 2014 Minutes
September 2014 Minutes
June 2014 Minutes
April 2014 Minutes
February 2014 Minutes
January 2014 Minutes