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SJHH / Patients & Visitors/ Your Visit Or Stay/ What you need to know before coming to the hospital

What you need to know before visiting the hospital

Visitor Information During the COVID-19 Pandemic

St. Joe's to continue our Masking Mandate

Updated as of April 22, 2022: As Ontario continues to effectively manage the sixth wave of COVID-19, the Chief Medical Officer of Health is maintaining existing provincial masking requirements in select higher-risk indoor settings until June 11, 2022 (Government announcement here).

St. Joseph’s Healthcare Hamilton is a high-risk setting, caring for vulnerable populations. While masking is no longer required in many community settings, everyone must still wear a mask throughout our hospital. These measures are in place to keep everyone safe. 

St. Joe’s requires everyone who enters our hospitals to wear a mask, which will be available at hospital entrances. Visitors and patients who choose to wear their own clean, well-fitting masks (N95 or KN95) will be permitted to do so. Individuals who refuse to wear a mask properly will not be allowed entry.

We care for the most vulnerable and immunocompromised members of our community. With COVID still transmitting in our community, taking a slow approach to lifting restrictions is the way to protect those we serve. 

We will continue to work with our regional hospital partners and consider epidemiological trends for the next evolution of mask requirements. We thank everyone for their continued vigilance. 

Visitor Policy

St. Joseph's Healthcare Hamilton is taking a phased approach to changing its visitor policy in alignment with Ontario guidelines and hospital policies.

St. Joe’s will no longer require proof of vaccination for visitors or accompaniments. Visitors must pass screening and are required to follow all Personal Protective Equipment (PPE) requirements.

Effective Tuesday, March 15, St. Joe’s is increasing the number of visitors from two (2) essential care providers to four (4), with two (2) at the beside at one time. One ambulatory accompaniment will also be allowed per patient at that time.

St. Joe’s supports vaccination against COVID-19.

The current visitor guidelines are:

Inpatient Visitors

  • Up to four (4) caregivers/support people to visit for each inpatient, only two (2) at the bedside at one time, with the exception of families of an End of Life patient, which will be determined by the clinical team.
  • Visitors under the age of 16 must be accompanied by an adult and be able to wear a mask at all times.

Emergency Department/Urgent Care/Psychiatry Emergency Services 

  • One (1) accompaniment is allowed for all patients.
  • More than one (1) accompaniment is only allowed in extenuating circumstances as requested by the clinical team.

Outpatient/Clinic Appointments

  • All patients may bring one (1) person with them to their clinic appointments.

Visitors are encouraged to contact the Patient Relations team (905.522.1155 x34952) with any questions or concerns. 

For more information about St. Joseph’s Healthcare Hamilton’s services during the pandemic, please visit

St. Joseph's Healthcare Hamilton remains committed to patient and family centered-care and will make every effort to ensure that the needs of patients and families will continue to be fundamental in care delivery.  Recognizing the importance and great benefits our patients have from the care and presence of their loved ones in hospital.

A Caregiver/Support Person - is an essential partner in case and determined by the patient.  Caregiver/Support people can be a family member, partner, friend or neighbor that play a critical role in providing physical, emotional, and occasionally translation support to our patients.

Visitor - individuals who have a relationship with a patient but are not identified as the patient’s Caregiver(s)/Support person; someone whose time with the patient is discretionary and usually temporary; visiting for purposes that are more social in nature and not involved in the patient’s healthcare.  


For more information about St. Joseph’s Healthcare Hamilton’s services during the pandemic, please visit