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SJHH / Patients & Visitors/ Your Visit Or Stay/ What you need to know before coming to the hospital

What you need to know before visiting the hospital

Reintroducing visitors to inpatient units at St. Joe’s during COVID-19

St. Joe’s has developed a staged approach to reintroducing visitors into our hospital that will keep everyone safe. We are slowly increasing the frequency allowed for care partners and visitors as the number of COVID-19 cases remains low in this region, and Hamilton and Ontario ease up on COVID-19 restrictions. We want you to know that it is safe to be in our hospital. 

Our visiting guidelines are:

Visitors not allowed in the following areas to ensure we can treat patients and maintain physical distancing for those waiting for care:

  • Emergency Department
  • Psychiatric Emergency Service
  • Urgent Care Centre
  • Outpatient clinics
  • Day Surgery

Please come alone to your appointment to help us ensure physical distancing and to allow for patients to come to clinics safely. In special circumstances, the Manager may approve a support person to accompany a patient to Outpatient clinic appointments. Any exception to the visitor restrictions must be approved by the unit or clinic manager.

Limited visitors allowed for inpatients (patients who are admitted to the hospital):

  • Two designated visitors per day (not at the same time).
  • Visitors must be designated by the patient (Patients may designate one or two individuals who will be the only people able to visit). The individuals on your list can be updated after a 14-day period.
  • Only one designated person may be in the hospital to visit at any time.
  • Please connect with your care team who will help establish the schedule for visiting.

Limited exceptions exist for allowing more or additional visitors to inpatient areas, including:

  • Compassionate grounds for palliative patients
  • Patients in labour: One support person is permitted.
  • Patients staying overnight with a newborn on the Mother Baby Unit: One support person is permitted.
  • Parents or caregiver of babies admitted to the Special Care Nursery: One parent or caregiver is permitted at a time.
  • Other special needs as determined by the care team

Our hospital is safe. However, it is your responsibility when you are in the hospital to help keep it safe.

  • All visitors must be screened before entering the hospital. (Go to sjhhscreening.com to use your phone and get through screening faster)
  • Visitors must use designated entrances (Go to stjoes.ca/coronavirus for location of designated entrances)
  • Masks must be worn at all times in the hospital.
  • Please practice good hand hygiene when entering and leaving the hospital and entering and leaving the hospital unit.
  • Please practice physical distancing in all public areas.

Click here for frequently asked questions.

If you have any questions about visiting your loved one, please contact your care team.

Above Information Last Updated August 4th, 2020

For more information about St. Joseph’s Healthcare Hamilton’s services during the pandemic, please visit stjoes.ca/coronavirus.