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Quality, Performance & Accountability
St. Joseph’s Healthcare Hamilton (SJHH) is dedicated to providing the best quality care to our patients in an environment that promotes openness, transparency, accountability and trust. We believe that a strong connection between public reporting of performance information and identifying areas for improvement leads to system-wide benefits and best practices that ultimately enhance delivery of care to our patients.
At SJHH, accountability means managing resources as efficiently as possible and measuring our performance against provincial and national benchmarks. We recognize that effective management of our services and resources allows us to focus on our primary role of providing patients with the highest possible standard of care. Being accountable to our patients and community is essential to maintaining public trust and a reputation for excellence.
SJHH uses a number of quality indicators to measure our performance and accountability. Please explore the links on the menu to the left to learn more about these important initiatives.