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SJHH / Patients & Visitors/ Hospital Amenities/ In Hospital Services

In Hospital Services

Bank Machines


There are two bank machines available within the Charlton Campus. One bank machine is located in the main lobby down from the Information Desk beside the Pharmacy. 
The other is located in the Fontbonne Building beside the revolving exit doors.


There is one bank machine available on the second floor outside the Cafeteria within the King Campus.


There is one bank machine available at the Outpatient Entrance beside the elevators on Level 0.

Cellular Telephones

Cellular phones and personal digital assets (PDA’s) may be used in the main hospital areas, lobby, cafeteria, business offices and non-clinical support areas. Out of sensitivity to our patients and their loved ones, we kindly ask that you refrain from the use of cellular phones in clinical areas such as patient floors, patient rooms, waiting areas and nursing stations.

Internet Access

Across all hospital Campuses, including off-site locations

Visitors can access free hospital wifi by connecting to the 'SJH-VIsitor' network and accepting the Terms and Conditions.  

Telephone Services

Patients are offered the use of a telephone while in hospital for a fee that can be paid by cash, VISA or personal cheque. The charge will cover the cost of the local telephone service for up to 30 days. To make long distance calls, patients will have to use a calling card, place a collect call or bill the call to home.

To arrange for telephone service, visit the cashier’s office located in the main lobby, Sister Mary Grace Wing of the Charlton Campus between 8:15 a.m. and 7:45 p.m. Monday to Friday and 8:15 a.m. to 3:45 p.m. Saturday, Sunday and holidays. After office hours, telephone service can be arranged at the Switchboard Office, located in the window across from the Main Information Desk. Friends and relatives can contact inpatients by calling 905-522-1155 and then entering the extension on their touch- tone phone. This allows calls to bypass the Switchboard.


There are television sets beside most hospital beds. To receive full cable service, contact Hospitality Network at 905-522-1155 ext. 33458. Be prepared to leave a message with the patient’s name, room number and telephone extension. A daily rental fee is charged and can be paid by cash, Visa or MasterCard before the cable is connected. Daily, weekly and long-term rates are available. Customer service representatives are available from 2:00 p.m. – 6:00 p.m. daily.

Hairdressing Services


Patients can arrange hairdressing services at our in-house salon, Studio 100. Studio 100 is located on Level 2 in the Galleria and operates on a limited weekly schedule. Salon services are dedicated for individuals using inpatient services only. No walk-ins. Please call ext. 39559 to make an appointment.


Patients can arrange hairdressing services by calling Andrea Kurzfield, Mainstream Travelling Hair Studio directly at 416-910-3789. Patients may pay by cash, cheque or e-transfer as the service is completed. When making the appointment, please leave the patient's name, room number, hospital unit and Campus patient is located.

Information Desks


The Information Desk at the Charlton Campus is on Level 1 of the Sister Mary Grace Wing. It is open 8:00 a.m. to 8:00 p.m. Monday - Friday and from 12:00 p.m. to 8:00 p.m. weekends and holidays. You can call 905-522-1155 ext. 33221 to reach the Information Desk directly. After hours, dial “0” for the switchboard to access information.


The Information Desk at the King Campus is located on Level 2 to the left of the main entrance doors. It is open 7:30 a.m. to 5:00 p.m. Monday - Friday.
Please call the automated attendant at 905-522-1155 and your call will be directed appropriately.


The Level 1 Welcome Centre is located closest to the Main Entrance in the Level 1 Atirum. The Level 1 Welcome Centre has signage and wayfinding information for visitors and staff.

The Level 0 Volunteer Desk is located in front of the Outpatient Entrance. 

Please call the automated attendant at 905-522-1155 and your call will be directed appropriately. 

Taxi Cabs

There are taxi telephones in the hallway at the front of the hospital by the Information Desk of each Campus. These telephones connect directly to taxi companies and are free of charge to use.


Taxi Phones are located at the Outpatient Entrance on Level 0. Taxi cabs will pick-up and drop-off in front of the Outpatient Entrance.

Accommodations in Hamilton

There are a number of hotels within the city of Hamilton that offer “Compassionate Rate”, reduced nightly rates for family members and friends of patients at St. Joseph’s Healthcare Hamilton. Please contact our Spiritual Care department at 905-522-1155 ext. 33263 for a complete list of these hotels or click here for more details.