

Patient and Family Advisors Accomplishments
Accomplishments
We've designed healthcare spaces
- Influenced the redevelopment of the Intensive Care Unit (ICU) to minimize the impact on families visiting critically ill loved ones
We've shaped policies
- Developed a new Visitor Policy that is revised from a patient perspective (supporting the presence of families and others partners in care)
- Participated in the approval process for New Standards of Transition Policy
- Involved in the development of guidelines for sharing information in the Mental Health and Addiction Program
We've participated in improvement processes
- Involved in pilot project including evaluating Patient Mindfulness Therapy Program
- Helped to develop Patient Discharge Checklist
- Creation of Volunteer Liason role who provides orientation to new admitted patients and families on the unit
We've improved communication
- Involved in improving communication through feedback software with Cancer Care Ontario for patients with suspected lung cancer
- Engaging patients in ther care through the initiation of 48 hours conversation post admission and thereafter
- Assisting staff to find tools and strategies to improve communication with patients and families (e.g. white boards, teach back)
We are leading the enhancement of patient and family centred care
- Enable patient and family to raise issues more easily and successfully through survey questionnaires
- Collaborate with different areas to improve the waiting time (Pre-op Assessment Clinic, Fracture Clinic, Eye Clinic)
- Partnering with staff in a number of standing committees, Quality Councils, and working groups to improve the services and care at St. Joe's
- Organize yearly events to share successful partnership between patients, families and staff who inspire and motivate working towards better partnership and collaboration