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SJHH / Health Services/ Mental Health & Addiction Services/ Mental Health Services/ COAST

COAST (Crisis Outreach and Support Team)

24-hour COAST Crisis Line

What this program does…

COAST (Crisis Outreach and Support Team) is a program supported by St. Joseph’s Healthcare Hamilton that provides emergency mental health and addiction services to members of the Hamilton community. As a leader in mental health and addiction COAST works with a multidisciplinary team, including child and youth crisis workers, mental health workers, social workers and police officers to help individuals overcome mental health crises.

COAST offers telephone support 24 hours a day, seven days a week. Mental health workers respond to the crisis phone line and make preliminary assessments. After the information is collected by phone, COAST responds with telephone support or a mobile visit. If physical outreach is required a mobile team, which includes a mental health worker and police officer, will visit the crisis situation between 8 a.m. and midnight.

COAST Hamilton includes five primary services—COAST for Youth, COAST for Adults, COAST Mobile Crisis Rapid Response Team, COAST for Seniors in collaboration with Dementia Alliance, Behavioral Supports Ontario, as well as providing Crisis Intervention Training (CIT) to Police across the LHIN. 


How this program helps…

COAST helps individuals and families deal with mental health crises. The COAST team implements management plans to defuse crisis situations and provides follow-up actions to help clients overcome mental health and addiction. In some cases, the follow-up plan requires the client to seek additional support from community agencies and healthcare networks. Clients requiring support will receive assistance from the COAST support team for 24 hours after the crisis occurs or until the client has been linked to the appropriate community resources.

St. Joseph’s Healthcare Hamilton is a proud partner of the Crisis Outreach and Support Team.


Deboarah McGrath
Manager for COAST
Hamilton & Halton Mobile Crisis Rapid Response Team (MCRRT)
St. Joseph's Healthcare