Excellent Care

We are committed to providing state-of-the-art care, delivered with compassion, dignity and respect, every time.

2025 Vision

We will be widely admired for outstanding care and patient experience.

Initiatives: How will we achieve our vision?

• Partner with patients and families to improve the quality of care by:
  • Strengthening our performance using evidence informed best practice and digital tools, in line with the Health Quality Ontario Framework and Choosing Wisely.
  • Adopting a standard so that new clinical initiatives at St. Joe’s are co-designed with patients and families.
  • Ensuring we support our mission and vision through a health equity lens so that new and existing programs meet the needs of all of our patients including vulnerable populations.
• Develop and implement a Community Advisory Committee (CAC) to foster a strong partnership and collaboration with our community.

Measurement: Examples of how we will track our progress

• Patient satisfaction scores increase.
• Number of Quality Improvement Plan metrics that meet or exceed target.