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SJHH / Quality & Performance/ Strategic Plan/ We are Caring

We are caring


Excellent Care

We are committed to providing state-of-the-art care, delivered with compassion, dignity and respect, every time.

2025 Vision

We will be widely admired for outstanding care and patient experience.

Initiatives: How will we achieve our vision?

  • Partner with patients and families to improve the quality of care by:
    • Strengthening our performance using evidence informed best practice and digital tools, in line with the Health Quality Ontario Framework and Choosing Wisely.
    • Adopting a standard so that new clinical initiatives at St. Joe’s are co-designed with patients and families.
    • Ensuring we support our mission and vision through a health equity lens so that new and existing programs meet the needs of all of our patients including vulnerable populations.
  • Develop and implement a Community Advisory Committee (CAC) to foster a strong partnership and collaboration with our community.

Measurement: Examples of how we will track our progress

  • Patient satisfaction scores increase.
  • Number of Quality Improvement Plan metrics that meet or exceed target.