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SJHH / Dovetale

    

About MyDovetale

St. Joseph’s Healthcare Hamilton joined compassionate care with the latest technology with the launch of MyDovetale, a secure online portal that will help patients and loved ones take a more active role in managing your care and monitoring your health. Accessible online from any computer or smartphone via the mobile app, MyDovetale gives patients and loved ones the opportunity to:

  • View current health information, medication list, allergies, medical history and lab test results.
  • Securely message with the care team, including nurses, physicians and support staff at the clinic.
  • View all appointments at St. Joseph’s Healthcare Hamilton. Cancel and request appointments at the clinical areas that are participating.
  • Fill out questionnaires online that will be automatically available to the care team. View basic information, like name, date of birth and address.
  • Personalize your MyDovetale account, like add a photo or provide your preferred name.

 MyDovetale became available to a small group of patients on June 28th 2018 in two participating clinics, which are the Mood Disorders Outpatient Clinic and the Kidney Transplant Clinic.  Visit MyDovetale.ca to log in.

For more information about how to access and use MyDovetale click to read the MyDovetale Patient Guide.

For answers to questions you might be wondering about MyDovetale, see below.

 

Frequently Asked Questions: MyDovetale

How do patients benefit from signing up with MyDovetale?

MyDovetale helps patients and their loved ones play a more active role in managing their care at St. Joe’s and monitoring their health.

  • Patients are less likely to forget an appointment because MyDovetale sends secure message reminders.
  • Patients will be more connected with their care team via secure messaging on MyDovetale.
  • Patients with busy schedules will benefit from being able to go online any time to request an appointment.
  • Patients can stay informed with timely access to lab test results.
  • By completing questionnaires on MyDovetale ahead of time, patients will have more informed discussions with their care team at appointments.
  • MyDovetale allows patients to decide to provide access to their account to others, like family members or loved ones. This helps can benefit the patient by having those most important to them take an active role in care. We refer to this type of access as “proxy access”.

Learn more about how to do all of these things and more in our MyDovetale Patient Guide.

How will patients access MyDovetale?

Patients who are receiving care at participating clinics can access MyDovetale online using a computer or mobile device. Visit MyDovetale.ca to log in. For more information about how to connect to your MyDovetale account using the mobile application, please see the MyDovetale Patient Guide.

What clinics are going live with MyDovetale and when?

Two outpatient clinics have been selected as the first to try MyDovetale at St. Joseph’s Healthcare Hamilton, which are the Mood Disorders Outpatient Clinic (located at the West 5th Campus) and Kidney Transplant Clinic (located at the Charlton Campus).

When will other St. Joe’s outpatient clinics and inpatient units provide MyDovetale access to patients?

We want to ensure that the patients who will first use MyDovetale will have time to tell us what they find helpful or what could be changed. Sometime in the year, St. Joe’s will announce a plan to expand MyDovetale to other areas.

Will more functionality be added to MyDovetale in the future?

Yes, probably. As patients begin to use MyDovetale with their care teams, we will learn more about how patients will want to use MyDovetale in the future. Patients might tell us that they are interested in having virtual visits with the care team, full access to scheduling appointments, and integration with self-monitoring devices like Fitbits – all functionality that MyDovetale could provide in the future.

Tell me more about how patients can message their care team using MyDovetale…

Patients can ask non-urgent medical question to their care team by sending them a message using MyDovetale. The message will be reviewed by the care team and triaged accordingly (i.e. to a nurse or other appropriate care provider).

Patients using MyDovetale no longer have to wait to ask their care team questions about appointments, test results, follow-up visit information, or health information.  Patients will receive message responses from their care team members in MyDovetale within 72 hours.  Patients can choose to have MyDovetale notify them via email or text message when new information is added to their MyDovetale account. As a reminder, any urgent questions should be directed to the care care team via phone or in-person. 

Learn more about how to do all of these things and more in our MyDovetale Patient Guide.

Can patients view medical notes written by their care team?

In MyDovetale, patients cannot see clinical notes written by their care team. To access this information, patients can request their legal medical record by contacting the Health Information Management team at St. Joe’s (click here).

How does MyDovetale protect private healthcare information?

Yes. MyDovetale is a secure online solution, meaning that your private health information is safe and protected. Remember to always use trusted devices when viewing your MyDovetale information.

We realize that making our patient's health information digitally available can bring up new concerns about privacy. That is why St. Joe’s has done a number of things to protect our patients’ the health information in MyDovetale:

  • Patients who use my MyDovetale have unique username and password that is known only to them. Patients will always set their own passwords.  If you forget your password, you will need to come into the Health Information Management office at St. Joe’s, where a member of the team will be able to help you reset your password.
  • Patients who wish to allow loved ones view their MyDovetale account must authorize access through a proxy activation process. To do this, read more information in the FAQ below.
  • Care team members at St. Joseph’s Healthcare Hamilton have completed mandatory privacy training to use Dovetale.
  • Dovetale was designed to guide care team users to only access information related to patients in their care. If a user searches for information about patients that are not in their care, it triggers a report that is reviewed by the Privacy Office. All activity in Dovetale is recorded and monitored for appropriate use. 

If you ever have concerns, or believe that there may have been a privacy breach, please connect with the Chief Privacy Officer by calling 905-522-1155 ext. 35088, or by emailing privacy@stjoes.ca

Can a MyDovetale patient user provide others, like family members and loved ones, with access to their account?

Yes! MyDovetale lets patients decide if they would like to provide access to their account to others, like family members or loved ones. This feature helps those who are most important to you take an active role in care. This is called “Proxy Access” to MyDovetale.

To request proxy access for a family member or loved one, you and your loved one will need to come into the Health Information Management department and let a staff member know that you would like to provide proxy access to your MyDovetale account.  Proxy access will allow your family member or loved one to view your entire MyDovetale portal information and allow them to send and receive messages with your care team. 

Should you decide that you would like to revoke proxy access from your family member or loved one, you can do this automatically through your MyDovetale account.  This can be done by navigating to Settings -> Personalize and “revoking access”.  If you would like to reinstate access, you and your loved one need to come into the Health Information Management department.

About Dovetale

When St. Joseph’s Healthcare Hamilton developed Dovetale, we partnered with Epic, the world’s premier digital health information solution developer and enlisted the help of thousands of dedicated staff who skillfully trained and adopted a new digital health information solution. MyDovetale is the name of the personalized, secure access point patients can use to connect with their care team using the same solution. 

Today, Dovetale is a national award-winning digital health information solution. St. Joseph’s Healthcare Hamilton’s information technology strategy is based on developing holistic and patient-centred digital solutions; and MyDovetale is a great example of providing that to those we are privileged to serve. St. Joe’s began using Dovetale, the digital solution that teams across our three campuses use to collaboratively provide expert medical and mental health care, in December 2017.

Learn more about Dovetale at St. Joseph’s Healthcare Hamilton below.

 

Frequently Asked Questions: Dovetale

What is it?

St. Joe’shas joined our mission of providing compassionate care with leading healthcare technology.

We have transformed the way we work and provide care through a digital healthcare movement.

  •  St. Joe’s implemented a fully integrated, safe and secure information solution, called Dovetale, that will place all of a patient’s information in one place.
    • Now our patients only need to tell their full story once, and we continue to add on to it.
    •  All caregivers now see the same information, and care providers are better connected to each other.
  • Patients will have new options to collaborate in their care.
    • We are now better able to engage the patient and their family and work as a team to develop care plans.
When did this happen?

Dovetale went live at St. Joseph's Healthcare Hamilton on December 2nd, 2017.

Why "Dovetale"?
  • Dovetale is the name of the St. Joe’s transformation in care – showing that this is more than new digital technology, it’s a way of combining the compassionate care we provide at St. Joe’s with the best digital solution.

  • Dovetale – signifies the joining of Compassion and Technology, and recognizing that the patient’s story (their ‘tale’) is at the heart of best care.
How have we empowered our healthcare providers to dramatically improve care?
  • With Dovetale, healthcare providers at St. Joe's are now better able to connect to each other and collaborate on patient care through one digital information solution that holds all of the patient’s story.
  • St. Joe’s is improving patient care by providing real-time, at-the-bedside data and analysis.
  • Patients already have new options to engage in their care through better information sharing. More opportunities for patient and family participation are continually being developed.
How are we inspiring researchers, educators and all of our people to explore new opportunities to care and to cure?

Dovetale has created the opportunity to build a huge data base of information and we’ll be able to ask questions of the data in a more effective way. 

How has this elevated St. Joe’s to a Canadian leader in hospital digital technology?
  • We were the first academic health science centre in Canada to partner with a premier digital information provider called Epic, placing St. Joe’s among prestigious academic health centres famous for their innovation including Johns Hopkins, the Mayo Clinic and Mount Sinai Health System

  • SJHH catapulted to a Level 6 on the Health Information and Management Systems Society (HIMSS) ranking, on a scale that goes to 7. Only 2 per cent of Canadian hospitals are today at a Level 6 or 7.

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