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SJHH / Virtual Appointments with an Emergency Department Physician

Book an online urgent care appointment

Any adults within Southwestern Ontario can book a virtual urgent care appointment through St. Joseph’s Healthcare Hamilton, with the exception of those located in the Niagara region who will be diverted to the Niagara Virtual Urgent Care.

Virtual urgent care appointments allow individuals to connect with an Emergency Department physician through secure video chat. See Step 1 below to find out if this service is right for you.

If you have a family physician, they should be your first point of access for care. A virtual urgent care appointment may be the right option for you if you are having an urgent medical issue that is not life threatening and you are unable to obtain timely access to your family physician or you do not have a family physician.

Emergency Departments and Urgent Care Centres in Hamilton continue to be open for in-person visits.

If you are in severe distress please call 911 and do not drive yourself to the hospital. If you are having a medical emergency or your symptoms worsen while you are waiting for a virtual appointment, visit the Emergency Department or Urgent Care Centre in person.

If you are having suicidal thoughts or experiencing a mental health crisis, call the 24-hour Crisis Outreach and Support Team (COAST) at 905.972.8338 if you are in the Hamilton area or go to your nearest Emergency Department.

Frequently Asked Questions