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SJHH / Virtual Appointments with an Emergency Department Physician

Virtual Appointments with an Emergency Department Physician

St. Joseph’s Healthcare Hamilton’s Emergency Department is offering virtual care for individuals 18 years of age and older with an urgent medical issue that is not life threatening. You can now request a virtual appointment where you will connect with a physician through secure video chat on the same day on a first come, first served basis, from 10:00 a.m. to 6:00 p.m., Monday to Friday (excluding statutory holidays). See Step 1 below to find out if this service is right for you.

If you have a family physician, they should be your first point of access for care. A virtual appointment with an Emergency Department physician may be the right option for you if you are having an urgent medical issue that is not life threatening and you are unable to obtain timely access to your family physician or you do not have a family physician.

Emergency Departments and Urgent Care Centres in Hamilton continue to be open for in-person visits and are safe for patients.

If you are in severe distress please call 911 and do not drive yourself to the hospital. If you are having a medical emergency or your symptoms worsen while you are waiting for a virtual appointment, visit the Emergency Department or Urgent Care Centre in person.

If you are having suicidal thoughts or experiencing a mental health crisis, call the 24-hour Crisis Outreach and Support Team (COAST) at 905.972.8338 if you are in the Hamilton area or go to your nearest Emergency Department.

Frequently Asked Questions