Accomplishments

We've designed healthcare spaces

• Influenced the redevelopment of the Psychiatric Emergency Space to minimize the impact on patient’s privacy.

We've shaped policies

• Developed the Caregiver and Visitor Policy during the pandemic to support the presence of families, and others partners in care.
• Participated in the development of the express consent policy and structure to collect patient experience feedback
• Involved in the development of guidelines for sharing information in the Mental Health and Addiction Program

We've participated in improvement processes and programs

• Co-designed the Essential Care Partner Program and supporting the implementation across the organization
• Helped to develop Patient Discharge Checklist and reviewed the IDDA Framework
• Creation of the Volunteer Liaison role who provides orientation to new admitted patients and families on the unit
• Participated in the Accreditation Process and preparation plan including the MOCKs
• Reviewed the Patient Declaration of Value and the alignment with the GHHN and Provincial PDoV
• Participated in the selection of the new Patient Entertainment Model

We've improved communication

• Engaging patients in their care through the initiation of 48 hours conversation post admission and thereafter
• Assisting staff to find tools and strategies to improve communication with patients and families (e.g. white boards, teach back)

We are leading the enhancement of patient and family centred care

• Enable patient and family to raise issues more easily and successfully through survey questionnaires
• Collaborate with different areas to improve the waiting time (Pre-op Assessment Clinic, Fracture Clinic, Eye Clinic)
• Partnering with staff in a number of Corporate Committees, Integrated Quality and Operational Committees, and working groups to improve the services and care at St. Joe's
• Organize annual events to share successful partnership between patients, families and staff who inspire and motivate working towards better partnership and collaboration

To learn more about projects that the Patient Family Advisors have participated in over the last two years, click here.