Accomplishments

We've designed healthcare spaces

• Influenced the redevelopment of the Intensive Care Unit (ICU) to minimize the impact on families visiting critically ill loved ones

We've shaped policies

• Developed a new Visitor Policy that is revised from a patient perspective (supporting the presence of families and others partners in care)
• Participated in the approval process for New Standards of Transition Policy
• Involved in the development of guidelines for sharing information in the Mental Health and Addiction Program

We've participated in improvement processes

• Involved in pilot project including evaluating Patient Mindfulness Therapy Program
• Helped to develop Patient Discharge Checklist
• Creation of Volunteer Liason role who provides orientation to new admitted patients and families on the unit

We've improved communication

• Involved in improving communication through feedback software with Cancer Care Ontario for patients with suspected lung cancer
• Engaging patients in ther care through the initiation of 48 hours conversation post admission and thereafter
• Assisting staff to find tools and strategies to improve communication with patients and families (e.g. white boards, teach back)

We are leading the enhancement of patient and family centred care

• Enable patient and family to raise issues more easily and successfully through survey questionnaires
• Collaborate with different areas to improve the waiting time (Pre-op Assessment Clinic, Fracture Clinic, Eye Clinic)
• Partnering with staff in a number of standing committees, Quality Councils, and working groups to improve the services and care at St. Joe's
• Organize yearly events to share successful partnership between patients, families and staff who inspire and motivate working towards better partnership and collaboration