Was this page useful?

*Required Field

SJHH / Patients & Visitors/ Patient, Family, & Community Engagement/ Accomplishments

Patient and Family Advisors Accomplishments


We've designed healthcare spaces

  • Influenced the redevelopment of the Intensive Care Unit (ICU) to minimize the impact on families visiting critically ill loved ones

We've shaped policies

  • Developed a new Visitor Policy that is revised from a patient perspective (supporting the presence of families and others partners in care)
  • Participated in the approval process for New Standards of Transition Policy
  • Involved in the development of guidelines for sharing information in the Mental Health and Addiction Program

We've participated in improvement processes

  • Involved in pilot project including evaluating Patient Mindfulness Therapy Program
  • Helped to develop Patient Discharge Checklist
  • Creation of Volunteer Liason role who provides orientation to new admitted patients and families on the unit

We've improved communication

  • Involved in improving communication through feedback software with Cancer Care Ontario for patients with suspected lung cancer
  • Engaging patients in ther care through the initiation of 48 hours conversation post admission and thereafter
  • Assisting staff to find tools and strategies to improve communication with patients and families (e.g. white boards, teach back)

We are leading the enhancement of patient and family centred care

  • Enable patient and family to raise issues more easily and successfully through survey questionnaires
  • Collaborate with different areas to improve the waiting time (Pre-op Assessment Clinic, Fracture Clinic, Eye Clinic)
  • Partnering with staff in a number of standing committees, Quality Councils, and working groups to improve the services and care at St. Joe's
  • Organize yearly events to share successful partnership between patients, families and staff who inspire and motivate working towards better partnership and collaboration