As the busiest Emergency Department (ED) in Hamilton, St. Joseph’s Healthcare Hamilton (St. Joe’s) provides consistent high-quality, compassionate care to more than 70,000 patients each year.    

The emergency department at St. Joe’s Charlton campus has been recently renovated to modernize the space, improve patient privacy and overall experience and enhance security. 

“The reopening of our renovated emergency department highlights our commitment to ongoing and needed improvements throughout our hospital that support the exceptional, patient-centred care our teams provide,” said Mike Heenan, president, St. Joseph’s Healthcare Hamilton. “Every change was made with purpose, to enhance safety, improve efficiency and ensure a more respectful and compassionate experience for our patients, their families and our dedicated care teams.” 

The renovations include: 

• A larger waiting area to accommodate more patients and families  
• A new triage area to streamline assessments and protect the privacy and dignity of our patients 
• More patient assessment bays to expedite the time between arrival and diagnosis and reduce wait times 
• A redesigned security station that will enable the emergency department to be safer for patients, families, physicians, staff and learners 
• A specialized EMS offloading area that will allow for direct patient transfers which will help with patient flow

The entrance to the emergency department remains the same (access off James St. S). The emergency department is open 24/7. Click here for more information on your care team, preparing for your visit, registration procedures and after your visit.   

Thank you to our community

The renovation to our emergency department was largely funded by donations from our generous community of grateful patients and friends through the work of St. Joseph’s Healthcare Foundation. To learn more about supporting St. Joe’s, visit stjoesfoundation.ca

Questions or feedback

If you have questions about this project, please contact sjhhredevelopment@stjoes.ca.  

If you have questions or feedback about the care you or your family member is receiving, your health care team wants to know. Please don’t hesitate to initiate a discussion with your care providers who can respond immediately to your concerns and make changes.  

Visit our Patient Relations page for more information and if further assistance is required.