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SJHH / Health Services/ Outpatient Services/ Audiology - Hearing & Hearing Aid Services

Audiology - Hearing & Hearing Aid Services

COVID-19 Update

Please plan to attend your appointment, procedure or surgery as scheduled unless you are otherwise notified. During the pandemic, the hospital may be required to prioritize emergency and urgent cases, which may result in a change to your appointment. If this is the case, you will be contacted by a member of your care team. As always, our goal is to continue serving our community by providing quality hospital services for as long as it is safe and appropriate to do so during the pandemic.

Click here for more information about  our hospital during the pandemic.

Click here for more information about visiting the hospital during the pandemic.

What this program does…

Audiologists are trained professionals who specialize in treating and preventing hearing loss for people of all ages. Audiologists also provide counseling to patients and family members and make appropriate referrals to other professionals, as well as consult with appropriate care providers, medical staff and educators. Following is a list of hearing and hearing aid services provided at St. Joseph’s Healthcare Hamilton:

  • Hearing assessment
  • Sale of hearing aids and accessories
  • Service for all makes and models of hearing aids
  • Hearing Aid Evaluations
  • Auditory Processing Assessment (age 7-13)
  • Electronystagmyography (ENG/VNG)
  • Rotational Chair
  • Sale of hearing aid supplies (batteries, dry-aid kits)
  • Assistive Listening devices (vibrating alarm clocks, Bluetooth accessories)

How this program helps...

Our dedicated team of expert audiologists are committed to providing quality patent centred care to our patients as well as the most current information regarding advancements in hearing aid technology. All test result information will be explained in thorough detail and your questions answered. We will ensure that your hearing needs and expectations are assessed, reviewed, discussed and managed. St. Joseph’s Hamilton Healthcare Audiology looks forward to being your ear to the world.

Please see the following useful links for more information about hearing loss and hearing aid devices.

How Hearing Works
Hearing Loss
Hearing Aids

Your Care Team

Our Audiology team is made up of:

  • Registered Audiologists who are members of the College of Audiologists and Speech Language Pathologists of Ontario (CASLPO)
  • Communicative Disorders Assistants (CDAs)
  • Administrative Support Staff


St. Joseph’s Healthcare Hamilton
50 Charlton Ave. E.
Hamilton, On
L8N 4A6
Bishop Dowling Wing Level 0
Phone: 905-521-6102
Fax: 905-521-6159

Hours of Operation:
Monday, Wednesday, Thursday, Friday 8:00 am to 4:30 pm
Tuesday 8:00 am - 6:00 pm

Referral Process

For audiological assessments, a doctor’s referral is required either in writing or by phone. All hearing aid work and auditory processing assessments can be self-referred.

Our program is registered with:

  • Workplace Safety and Insurance Board (WSIB)
  • Veteran’s Affairs (DVA)
  • Assistive Devices Program (ADP)

Preparing for Your Visit

Please allow ample time for parking and registration. Please note that siblings cannot accompany your child during testing.

We ask that you do not bring any valuables with you as the hospital cannot be responsible for lost or stolen personal items. 

Maps & Directions

Audiology is located on Level 0 of the Bishop Dowling Wing at the Charlton Campus of St. Joseph’s Healthcare Hamilton. Please see directions as follows:

Martha Wing Entrance from Charlton
Enter at the Martha Wing entrance on Charlton Avenue. Proceed to the end of the corridor. Turn to your left and proceed down the corridor to the Department of Audiology. Room D03.

Directions from the Fontbonne Visitor/Patient Parking Ramp*
Exit the Fontbonne Visitor/Patient Parking Ramp and enter into the Fontbonne Building. You will be on the 1st floor, proceed straight ahead and follow the corridor to the overhead walkway, which crosses over St. Joseph’s Drive to the main Hospital. When you reach the end of the overhead walkway, you will be on the 3rd floor of the Bishop Dowling Wing. Take the elevators at the end of this walkway to Level 0. When you get off the elevators, turn to your left and proceed down the corridor to the Department of Audiology, Room D03.

Please click here for a map of our Charlton Campus.

*Please note that patient and visitor parking at St. Joe’s Charlton Campus will be temporarily relocated to the parking garage on St. Joseph’s Drive (Ramp 1) starting March 1, 2023 while repairs are completed on the parking garage off James Street South. Please click here for more information.

Registration Procedures

Upon arrival you must check in and register with reception prior to your appointment time. Please bring your WSIB claim number or DVA K number, ODSP or MCSS number if applicable to your appointment.

After Your Visit

Your test results will be fully explained to you following your appointment and all recommendations will be reviewed and discussed. Reports may be forwarded to other health professionals at your request with a signed release of information.