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SJHH / Health Services/ Outpatient Services/ Audiology - Hearing & Hearing Aid Services

Audiology - Hearing & Hearing Aid Services

COVID-19 Update

St. Joseph’s Healthcare Hamilton is beginning to reintroduce surgical and outpatient services slowly using a gradual, phased approach.  Some individuals, based on the severity of their condition and care needs, are being scheduled for procedures and treatments.

If you are a patient, your care team will contact you with more information when you are rebooked or booked for your treatment.

Please come alone to your appointment to help us ensure physical distancing and to allow for patients to come to clinics safely. In special circumstances, the Manager may approve a support person to accompany a patient to Outpatient clinic appointments. Any exception to the visitor restrictions must be approved by the unit or clinic manager.

Click here for more information about the gradual reintroduction of visitors to inpatient areas.

If you have concerns, please call your family physician. If there is an emergency, please call 911 and go the hospital immediately. If you have an urgent issue, please go to an urgent care centre. If this is a mental health emergency, call 9-1-1, the Crisis Outreach and Support Team (COAST) at 905.972.8338 or online at; go to your nearest hospital Emergency Department. St. Joseph’s Healthcare Hamilton has Emergency Psychiatry Services at 50 Charlton Avenue East, Hamilton.

We are doing our best to serve all patients as quickly as possible, while ensuring the safety of our staff, patients and community. Thank you for your continued patience.

Click here for more information about your appointment and the reintroduction of services.

What this program does…

Audiologists are trained professionals who specialize in treating and preventing hearing loss for people of all ages. Audiologists also provide counseling to patients and family members and make appropriate referrals to other professionals, as well as consult with appropriate care providers, medical staff and educators. Following is a list of hearing and hearing aid services provided at St. Joseph’s Healthcare Hamilton:

  • Hearing assessment
  • Sale of hearing aids and accessories
  • Service for all makes and models of hearing aids
  • Hearing Aid Evaluations
  • Auditory Processing Assessments
  • Neurological Auditory Brainstem response (ABR adults only)
  • Electronystagmyography (ENG/VNG)
  • Rotational Chair
  • Sale of hearing aid supplies (batteries, dry-aid kits)
  • Assistive Listening devices (vibrating alarm clocks, Bluetooth accessories)

How this program helps...

Our dedicated team of expert audiologists are committed to providing quality patent centred care to our patients as well as the most current information regarding advancements in hearing aid technology. All test result information will be explained in thorough detail and your questions answered. We will ensure that your hearing needs and expectations are assessed, reviewed, discussed and managed. St. Joseph’s Hamilton Healthcare Audiology looks forward to being your ear to the world.

Please see the following useful links for more information about hearing loss and hearing aid devices.

How Hearing Works
Hearing Loss
Hearing Aids

Your Care Team

Linda Hollingham, Audiologist Manager and Professional Practice Leader
Janet Carter, Audiologist
Suzanne Melanson, Audiologist
Sherry Bowman, Audiologist
Tracey Hutter, Administration Support


St. Joseph’s Healthcare Hamilton
50 Charlton Ave. E.
Hamilton, On
L8N 4A6
Bishop Dowling Wing Level 0
Phone: 905-521-6102
Fax: 905-521-6159

Hours of Operation:
Monday, Wednesday, Thursday, Friday 8:00 am to 4:30 pm
Tuesday 8:00 am - 6:00 pm

Referral Process

For audiological assessments, a doctor’s referral is required either in writing or by phone. All hearing aid work and auditory processing assessments can be self-referred.

Our program is registered with:

  • Workplace Safety and Insurance Board (WSIB)
  • Veteran’s Affairs (DVA)
  • Assistive Devices Program (ADP)

Preparing for Your Visit

Please allow ample time for parking and registration. Please note that siblings cannot accompany your child during testing.

We ask that you do not bring any valuables with you as the hospital cannot be responsible for lost or stolen personal items. 

Maps & Directions

Audiology is located on Level 0 of the Bishop Dowling Wing at the Charlton Campus of St. Joseph’s Healthcare Hamilton. Please see directions as follows:

Martha Wing Entrance from Charlton
Enter at the Martha Wing entrance on Charlton Avenue. Proceed to the end of the corridor. Turn to your left and proceed down the corridor to the Department of Audiology. Room D03.

Directions from the Fontbonne Visitor/Patient Parking Ramp
Exit the Fontbonne Visitor/Patient Parking Ramp and enter into the Fontbonne Building. You will be on the 1st floor, proceed straight ahead and follow the corridor to the overhead walkway, which crosses over St. Joseph’s Drive to the main Hospital. When you reach the end of the overhead walkway, you will be on the 3rd floor of the Bishop Dowling Wing. Take the elevators at the end of this walkway to Level 0. When you get off the elevators, turn to your left and proceed down the corridor to the Department of Audiology, Room D03.

Please click here for a map of our Charlton Campus.

Registration Procedures

Upon arrival you must check in and register with reception prior to your appointment time. Please bring your WSIB claim number or DVA K number, ODSP or MCSS number if applicable to your appointment.

After Your Visit

Your test results will be fully explained to you following your appointment and all recommendations will be reviewed and discussed. Reports may be forwarded to other health professionals at your request with a signed release of information.