Health and community care workers from our organization are welcome to access mental health resources and confidential support at StJoes.ca/HCWMentalHealthSupport. 

Click here to access a list of mental health resources.

Working Remotely - General Tips

Updated June 15th, 2020 at 7:22 p.m.

• Click here (on MyStJoes) to find some helpful tips from our Digital Solutions team about how to have a healthy routine and find a little balance while working remotely.

• You’re working from home and someone calls your extension at work – what message will they get on your voicemail? A reminder that you should have an out-of-office message on your work extension, which explains that you are working from home and will be checking your messages periodically. Check your messages by calling into extension 32100. There is a great deal of pressure on our phone system - forwarding of SJHH telephone extensions to external numbers is not supported.

Zoom

At St. Joe’s we currently have two instances of Zoom:

• One for clinical use which is integrated with and accessed through Dovetale.
• A second more recently implemented one for non-clinical use by all staff to enable and promote collaboration. 

It’s important that users select the instance of Zoom applicable to the nature of the meeting to be held. Specific to whether Zoom can be used for Rounds, the Digital Solutions team is currently reviewing such implementation into Dovetale (as part of clinical use). 

• Until further notice please be advised that requests for conference bridges are respectfully being declined.
• Employees are encouraged to leverage Zoom Conferencing recently rolled out. Enrollment instructions, guides and videos are available through the Quick References links on MyStJoes or here.

Connecting to the SJHH network

• If connecting from an SJHH laptop over VPN, please remember to not also start Citrix, it is not required in this case.
• If connecting from a home PC over Citrix and using Zoom, please remember to minimize Citrix and start Zoom in a separate window.
• When attending Virtual Town Halls, close VPN or Citrix sessions, watch the Town Hall and then reconnect.

Please contact the Digital Solutions Helpdesk at 905.522.1155 Ext. 33040. Click here (on MyStJoes) for instructions on connecting to the SJHH network and working remotely.

Clean it, don't drown it

• In the spirit of keeping surfaces clean, cleaning of phones, computers, keyboards, etc. is recommended. However please do your best to strictly limit the amount of liquid used to do so. Squeeze out the cloth or wipe prior and clean surfaces only, not ports. Irreparable damage may result otherwise and spares/replacements are not readily available.

Cyber-Vigilance

• There is an increased possibility of cyber-crimes due to COVID-19 and the transition to many workplaces working from home and moving to remote, online operations. Staff are asked to increase their vigilance when opening emails and clicking on links. Healthcare counterparts have reported an increase in hacking emails mentioning COVID-19 and potential cyber attacks.

Town Hall is an important channel for our healthcare workers and leaders to have two-way dialogue with one another and are available for all staff, physicians, learners and volunteers only. 

Did you miss Town Hall or would like to listen to the Q&A, which included questions about COVID-19 Vaccination, Human Resources, Screening and Parking. The most recent Town Hall is posted on MyStJoes (hospital intranet), click here to watch, in case you missed it (note: you must be on the hospital network to access the intranet).