Demand for appointments is high. We understand the frustration when there are few or no appointments available. We kindly ask our community to check back often, appointments are posted as soon as they are available.

Please fill out the below form to share your experience with us. We are continuously aiming to improve our processes to make the end user experience smoother.

We ask that all interactions with staff comply with our Patient Rights and Responsibilities document, including respectful language.

The St. Joe’s West 5th COVID-19 Testing and Assessment Centre in the Hamilton region was a partnership between Hamilton Public Health Services, St. Joseph’s Healthcare Hamilton, Hamilton Health Sciences, Hamilton Paramedic Service, McMaster Family Health Team, Hamilton Family Health Team, Hamilton Family Medicine (HFAM) and Good Shepherd Centres. 

As always, regardless of need for a potential COVID-19 test, if someone is very ill and in need of immediate care, they should go to the nearest Urgent Care Centre, Emergency Department, or call 9-1-1.