1. How do I book an appointment online for a COVID-19 test in the Hamilton region?
To begin booking an appointment online, please click the blue button on the HamiltonCovidTest.ca home page (of this site) and answer the screening questions. These screening questions will determine if you are eligible for a COVID-19 test based on current provincial guidelines. If you are eligible for testing, you will be provided the option of available appointments to book a COVID-19 test.
Follow the instructions to book an appointment online for your COVID-19 test, and provide your email address if you would like to receive a confirmation email. If you need assistance scheduling an appointment, call the COVID Testing and Assessment Centre at 905-522-1155 ext. 35445.
Appointments are spread out evenly to promote physical distancing and allow for proper cleaning protocols.
2. Confirmation Emails
A confirmation email will be sent to the email address you provided when you book your appointment.
Please ensure that you check your ‘Junk’ folder in your email account for the confirmation email. Additionally, please confirm that the following email account has been added to your ‘Safe Senders’ list: donotreply@mydovetale.ca.
3. How do I cancel my COVID-19 test appointment online?
A confirmation email will be sent to the email address you provided when you book your appointment. Within this confirmation email there is a link that you can select to complete the cancellation of your appointment as needed.
Please ensure that you check your ‘Junk’ folder in your email account for the confirmation email. Additionally, please confirm that the following email account has been added to your ‘Safe Senders’ list: donotreply@mydovetale.ca.
Additionally, if you have a MyDovetale account, you can log into your account, select your COVID-19 Testing appointment, and select the ‘Cancel appointment’ option. You can only cancel an appointment up to 48 hours in advance of the scheduled appointment time.
4. Who can book an appointment for a COVID-19 test online?
Anyone 12 years of age and up can book an appointment online. You can help someone book an appointment online on their behalf with their consent. Parents/legal guardians must book appointments for children under 12 years of age. If you need assistance scheduling an appointment, call the COVID Testing and Assessment Centre at 905-522-1155 ext. 35445.
5. What information do I need to provide in order to book an appointment online for a COVID-19 test?
People booking an appointment online will be asked to provide personal health information including your name, birth date, address, phone number and other demographic information. The personal health information provided is securely stored and accessed by authorized individuals to provide care and manage the program.
6. What if there are no appointments available online to book a COVID-19 test?
We thank you for your patience and understanding while trying to book your appointment. Demand for appointments at COVID-19 testing centres in Hamilton is high and we are sorry if there are no appointments available to book online. Appointments are required to ensure public and staff safety at testing and assessment centres and to ensure people with COVID-19 symptoms are tested as soon as possible. If you need assistance scheduling an appointment, call the COVID Testing and Assessment Centre at 905-522-1155 ext. 35445. We encourage you to share more information about your concern by filling out an online form here.
7. Can I use my smartphone or tablet or computer to book an appointment for a COVID-19 test online?
Yes you can use a smartphone, tablet or computer with an internet connection to book an appointment online for a COVID-19 test.
8. When are appointments available for booking online to receive a COVID-19 test?
Visit the Hamilton Public Health Services website to view the list of testing centres, including their hours of operations.