Accessibility for Ontarians with Disabilities Act:

Accessibility for Ontarians with Disabilities Act, 2005 (AODA, 2005)

In addition to the ODA, the Province of Ontario passed the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) on May 10, 2005 and received Royal Assent on June 13, 2005. The AODA is a provincial law that recognizes the history of discrimination against persons with disabilities in Ontario and will require the “…development, implementation and enforcement of standards” for accessibility to goods, services, facilities, employment, accommodation, and buildings for persons with disabilities.

The Accessibility Standards for Customer Service (O. reg. 427/07)

The Customer Service Standard (O. Reg. 429/07) sets out rules that organizations, businesses and municipalities must follow to serve persons with disabilities. These rules include the development of policies, practices and procedures on providing goods and services, understanding and making provisions for persons with disabilities to use service animals and support persons, training staff on how to serve for persons with disabilities and providing a two-way communication process that respects a person's disability.