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SJHH / About/ Risk, Legal, and Medical Affairs

Risk, Legal & Medical Affairs

What this service does...

Risk, Legal and Medical Affairs provides a number of services to support the relationship between St. Joseph's Healthcare Hamilton and the members of our Professional Staff (physicians, dentists and midwives).  Our goal is to create and contribute to effective governance, credentialing, planning, monitoring and improving the quality of patient care and resource utilization across all of St. Joseph's Healthcare Hamilton.

Our department offers the following services to our patients, families and staff:

  • Language Access (Interpretation Services) –  provides access to interpretation services to patients and their families to assist and facilitate communication with members of the health care team in the delivery of health care.

  • Medical Affairs – Medical Affairs assists in the coordination of Resident and Medical Student requests to grow and experience at SJHH. Linked closely with the Postgraduate, Undergraduate and Visiting Electives programs at McMaster University, we are committed to helping medical students develop the skills and expertise required to achieve their goals. 

  • Risk Management—We are an organizational resource to all areas of the hospital working collaboratively supporting the mission, vision and values of the hospital. We partner with colleagues in all areas of the hospital to identify risk and promote the health and safety of our patients and staff. Our primary goals are to prevent risks of any type from occurring and to reduce the frequency of risks that have already been identified.


Dr. David Russell Interim Chief of Staff Tel: 905-522-1155 ext. 35001
Vicki Ambrosini Executive Assistant Tel: 905- 522- 1155 ext. 35001
Jessica Fry Manager, Risk, Legal and Corporate Affairs Tel: 905-522–1155 ext. 37310
Nelly Javanrouh Manager, Medical Affairs & Patient Relations Tel: 905-522-1155 ext. 33812
Natalina Massicotte Risk & Legal Coordinator Tel: 905-522-1155 ext. 37390
Gail Fennell Medical Affairs Coordinator Tel: 905-522-1155 ext. 32767

Medical Learners Resources

Please see the following for more information regarding our policies and useful links for Learners

Observership Policy 122-MED

Policy 007 - Job Shadowing