If you have a family physician, they should be your first point of access for care. A virtual urgent care appointment may be the right option for you if:

• You are having an urgent medical issue that is not life threatening
• You are unable to obtain timely access to your family physician or you do not have a family physician
• You are 18 years of age and older
• Please note that prescriptions for narcotics cannot be filled or renewed during an online urgent care appointment

If there are no virtual appointments available, and your family physician is not available or you do not have a family physician, you may want to consider going to an Emergency Department or Urgent Care Centre in person. Visit www.hamiltonemergencywaittimes.ca for a list of Emergency Departments and Urgent Care Centres in Hamilton, wait times for each and information about which service is right for you. Visit www.niagarahealth.on.ca to find current wait times for Niagara Health's Emergency Departments and Urgent Care Centres.

Always follow your family physician’s recommendations and advice if they have told you to go to the Emergency Department.

Click the yellow button near the top of this page. 

Once you have scheduled your appointment, you will receive an email confirmation. 

In order to access this service, you will need:

• Computer, smartphone, or tablet with video and microphone capabilities
• Zoom mobile application if using a smartphone or tablet (click here for a tip sheet on using Zoom)
• Internet access
• Ontario Health Card
• Preferred Pharmacy
• Current medication list
• Quiet, secure space to engage in the virtual visit