Supercharged Accreditation Engagement
The rigorous, but important Accreditation process is completed by St. Joseph’s Healthcare Hamilton’s staff every four years. Accreditation is an important program in healthcare that demonstrates to our staff, learners and the community that quality and safety are of upmost importance at St. Joe’s. But when the time came for the hospital’s leadership to begin speaking about Accreditation preparations for 2015 they could sense the need to re-energize and engage staff in the process in a new and innovative way.
The response was the development of a dynamic and exciting campaign that engages staff and reinforces the work they are already doing in a fun a celebratory way. The message reminds staff that many of the things that will be evaluated during the Accreditation process are already in place at St. Joe’s, and that it is a part of their daily work – not new work, or new learning.
The Patient Safety Superhero campaign features recognizable, reputable staff members as ‘safety avengers’ hidden in plain sight at the bedside of patients across St. Joe’s. Each month epic comic book narratives and hero names highlight Required Organization Practices (ROPs) like pressure ulcer prevention strategies and initiatives that have improved patient flow throughout the organization via the emergency department.
Joyner believes celebrating staff achievements is helping encourage front-line staff to engage and drive the process for Accreditation 2015.
Read more about St. Joe’s new approach to promoting a safety culture that is Accreditation ready in this month’s issue of Hospital News (Page 20).