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Emergency vs. Urgent Care?

Many patients wonder when to turn to the emergency department for care, versus when to visit an urgent care centre. The guideline below provides a helpful breakdown of what types of patients St. Joseph’s Healthcare serves at our Emergency Department at our Charlton Campus versus our Urgent Care Centre located at our King Campus.

When to visit an emergency room:
  • Severe bleeding
  • Difficulty breathing
  • Chest pain or pressure
  • Broken bones
  • Partial or total amputation of a limb
  • Trauma or injury to the head
  • Sudden dizziness or difficulty seeing
  • Severe abdominal pain
*Please remember if you are having any chest pains or pressure, call 911 immediately.

When to visit an urgent care facility:
  • Lacerations – deep cuts or wounds that may require stitches
  • Sprains, strains, or deep bruises
  • Mild to moderate asthma attacks
  • Ear infections
  • Urinary tract infections
  • Upper respiratory infections
  • Coughs and congestion
  • Diarrhea
  • Sore throats
  • Insect bites
  • Rashes


Contact Information
Charlton Campus
50 Charlton Avenue East, Hamilton, Ontario, Canada L8N 4A6
(905) 522 - 1155 (automated)
(905) 522 - 4941 (switchboard)




West 5th Campus
100 West 5th Street, Hamilton, Ontario, Canada L8N 3K7
905-388-2511 or 905-522-1155




King Campus
2757 King Street East, Hamilton, Ontario, Canada L8G 5E4
(905) 573-7777
Urgent Care Service:
0800 hrs to 2200 hrs - 7 days per week.
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