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Overview

St. Joseph's Healthcare Hamilton is committed to patient and family-centred care. Our Patient Relations Department takes a leading role in fostering a culture of service excellence, safety and promoting organizational improvements. We are committed to relationships based on mutual respect, dignity and trust. Our processes are based on knowledge, collaboration and fairness.

We promise to:

Listen to your comments and feedback in a supportive and respectful way
Follow-up with the appropriate manager(s) to inform them of your complaint or compliment.
Answer your questions about the way we operate at any of our hospital campuses.
In collaboration with our managers, assist you in resolving any dissatisfaction you may have with the manner in which you were treated.

In collaboration with our patients, family and staff, St. Joseph’s Healthcare has developed a Patient Declaration of Values. Please click here to view our Patient Declaration of Values: Rights and Responsibilities Document.

Contact the Patient Relations Department:

Monday - Friday 9:00 a.m. - 5:00 p.m.
Note:
The office is closed on statutory holidays.
If we are unavailable to take your call, please leave a detailed message and your call will be returned as soon as possible.

Telephone: 905 522 1155 ext. 33838

Feedback Form: Patient/Family Feedback Form

In person or in writing:
Patient Relations Department
St. Joseph's Healthcare Hamilton
Charlton Campus
50 Charlton Avenue East
Hamilton ON L8N 4A6

Click here for a printable version of the Patient Relations brochure.

St. Joseph’s Patient and Family Advisory Council is mandated with ensuring that the perspectives of patients and families are solicited and considered in the planning, delivery, and evaluation of the care that we provide. To learn more about the SJHH Patient and Family Advisory Council and how to apply please click here.

Virtual Patient Feedback Group:

We invite you to join the St. Joseph’s Healthcare Hamilton (SJHH) Virtual Patient Feedback Group (VPFG). As a member of our VPFG you will have the opportunity to provide us with feedback on both corporate (hospital wide) or program specific issues and initiatives (e.g. visiting hours, parking, etc.).

To join the SJHH VPFG, please complete the form below and press 'submit'.

You will be contacted by a SJHH Patient Relations representative who will provide you with further details about this program. Thank you.

To complete the Virtual Patient Feedback Group form, please click here.