Patient & Visitor Information
Charlton Campus
General Visiting Hours: 2 - 8:00 p.m.Maternal Child Centre: 2 - 8:00 p.m. (Fathers or partners anytime during day or evening hours.)
Coronary Care Unit: 2 - 8:00 p.m (Or by prior arrangement with the nurse-in-charge.)
Cardio-Respiratory Unit: 2 - 8:00 p.m. (Or by prior arrangement with the nurse-in-charge.)
West 5th Campus
General Visiting Hours: 9 am - 9 pmPlease be a considerate visitor
In consideration of all our patients, no more than two visitors can visit at any one time. Please remember to walk and speak quietly so as not to disturb other patients. Children younger than 12 may visit if they come with an adult. Please do not visit if you have an infection, cold or sore throat. Check with the nurse before bringing in any food, drink or candy.A special note to visitors to the Maternal-Child Centre:
Chicken pox and measles are potentially very dangerous to newborn babies and sick children. If you or any members of your family have chicken pox or the measles or have had chicken pox/measles within the last month, please call the Newborn Nursery at 522-1155 ext. 33237 before your visit.
Latex Balloon Ban
Out of concern for latex sensitive patients and staff, latex balloons are not permitted in the hospital. Please ask your friends and family to send balloons to your home rather than to the hospital. Your consideration is greatly appreciated.Outpatient Pharmacy
We have two outpatient pharmacies, at the Charlton Campus and at the King Campus:
Outpatient Pharmacy - Charlton Campus, 50 Charlton Ave E
Location: Main Lobby, Mary Grace Wing
Phone: (905) 521-6170
Hours: Mon-Fri 9am - 7pm, closed Sat & Sun, open most statutory holidays 10am-5pm
Scripts Pharmacy - King Campus, 2757 King St E
Location: Main Lobby, Upper Level
Phone: (905) 573-4850
Hours: Mon, Tues, Thurs 10am - 6pm
Wed 9am - 1pm
Fri 9am - 5pm
Save time by filling your prescriptions at one of St. Joseph's Healthcare Hamilton Outpatient Pharmacies. We are fully accredited retail pharmacies that accept all drug plans.
Speak to pharmacists with specialized knowledge about kidney disease, diabetes, asthma, heart disease and a range of other medical conditions. Let us provide you with the information you need to get the most benefit from your prescriptions.
We compound prescriptions for creams, ointments, scalp lotions, eye drops, injections and oral liquid medications for children and adults.
We rent and sell hospital-grade electric breast milk pumps by Ameda-Egnall, and we have breastfeeding aids and manual breast pumps by Medela, in support of St. Joseph's designation as a Baby Friendly® Hospital.
Please do not hesitate to contact for more information.
Patient Information
Information regarding a patient's room assignment and telephone number can be obtained by calling the main hospital switchboard at 905-522-4941, or by asking at the Information Desk in the main lobby in the Sister Mary Grace Wing. Personal and/or information relating to a patient's medical condition is not available.
Making Difficult Decisions - Ethics Consultation Service
Parking – Charlton Campus
Visitor parking is available Monday through Sunday, in the Parking Garage behind the Fontbonne Building off James Street South. It is adjacent to the Outpatient Department. Drop off and pick up is permitted behind the Charlton Ave. building, entry beside the Emergency Department, again off James Street South.A Visitor Parkade is also available on Charlton Street in front of the Charlton Campus for visitors and patients accessing the Juravinski Innovation Tower.
Due to the short supply of parking spaces, patients are not permitted to leave their cars in hospital parking lots during their hospital stay. Immediate family members of patients who must be in the hospital for longer than two weeks may qualify for a discounted parking pass.
Click here for a full listing of Charlton Campus parking lot pricing.
Click here for a full listing of West 5th Campus parking lot pricing.
Privacy and Security Program
St. Josephs Healthcare Hamilton is committed to protecting your privacy. Access to your personal health information is available to those who need to know to provide care, including: physicians, nurses, technicians, therapists and other health professionals. This is essential in providing you with the best possible care. Furthermore, when it comes to collecting and using your personal health information, we take measures to ensure the privacy of the information is protected and confidentiality is maintained. At St. Josephs Healthcare Hamilton, our privacy program regulates how we collect, use, disclose, retain, dispose of and protect your personal health information.To contact us about our Privacy Program
Please phone (905) 522-1155 Extension 35088
Please fax (905) 308-7211 or
Send an email to privacy@stjoes.ca.
Smoking Policy
As a healthcare facility, and home to the world-leading Firestone Institute for Respiratory Health, St. Joseph's Healthcare Hamilton strives to assist in the prevention of medical diseases such as lung cancer, chronic obstructive pulmonary disease, asthma and other respiratory conditions that can be caused by smoking and the effects of second-hand smoke. St. Joseph’s Healthcare Hamilton is a smoke-free facility, recognizing that it must be in compliance with provincial and federal legislation for its healthcare facility including:
- Smoke-Free Act of Ontario
- Federal Tobacco Act
- Occupational Health & Safety Act
- Ministry of Health & Long-Term Care
St. Joseph’s Healthcare Hamilton is proud to be a leader in the smoke-free environment movement in the province along with the other hospitals in Ontario that are implementing a smoke-free policy on their property. If you have any questions or comments in regards to the smoking policy, please contact the Security Department at ext. 33280.
For more information on our initiative, other helpful links, current news and events, click here.
Hospital Cafeteria
If you're looking for a tasty meal at a reasonable price, come to the Charlton Campus Cafe. The Cafe is located on the second floor of the Sister Mary Grace Wing, Charlton Campus. It offers a variety of tasty options including The Grill, Menutainment, a Culinary Table, Sandwich central, and plenty of on-the-go options!Please visit our website to see our weekly menu and for more information about our Department:
Morrison Healthcare Food Services
Hours of Operation:
Charlton Campus
M- F 7:30 am to 6:30 pm
Sat/Sun & Holidays: Closed
King Campus
M- F 8:00 am to 2:30 pm
Sat/Sun & Holidays Closed
West 5th Campus
M- F 11:00 am to 2:00 pm
Sat/Sun & Holidays Closed
Second Cup
Great drinks and treats to put a lift in the day. Two locations: the front lobby of the Charlton Campus and beside the Outpatients Department in the Fontbonne Building, Charlton Campus.Hours of Operation
Open daily from 7:30 to 10:30, with the exception of Christmas and New Year's Day.
Gift & Flower Shop
The Gift & Flower Shop, located in the hospital lobby, Charlton Campus, offers gift items, personal care products, magazines, candies, cards and fresh flowers at reasonable prices. Hours of operation: Monday. - Friday. 8 a.m. - 8:30 p.m. Saturday & Sunday 9:30 a.m. - 8:30 p.m.Profits from the Gift & Flower Shop are donated to enhance the quality of patient care at St. Joseph's Healthcare Hamilton.
