Was this page useful?*Required Field
Risk, Legal & Medical Affairs
What this service does...
Risk, Legal and Medical Affairs provides a number of services to support the relationship between St. Joseph's Healthcare Hamilton and the members of our Professional Staff (physicians, dentists and midwives) resulting in effective governance, credentialing, planning, monitoring and improving the quality of patient care and resource utilization across all of the organization areas.
Medical Affairs also assists in the coordination of Resident and Medical Student requests to grow and experience at St. Joseph's Healthcare Hamilton (SJHH). Linked closely with the Postgraduate, Undergraduate and Electives programs at McMaster University, SJHH helps medical students meet the goals and objectives they expect from a premier learning experience.
Our department offers the following services to our patients, families and staff:
Patient Relations, Language Access, Medical Affairs, and Risk Management
- Patient Relations – By providing a host of ways in which to engage feedback from patients and families, Patient Relations takes a leading role in fostering a culture of service excellence, safety and promoting organizational improvements.
- Language Access (Interpretation Services) – provides access to interpretation services to patients and their families to assist and facilitate communication with members of the health care team in the delivery of health care.
- Medical Affairs – Medical Affairs assists in the coordination of Resident and Medical Student requests to grow and experience at SJHH. Linked closely with the Postgraduate, Undergraduate and Visiting Electives programs at McMaster University, we are committed to helping medical students develop the skills and expertise required to achieve their goals.
- Risk Management—We are an organizational resource to all areas of the hospital working collaboratively supporting the mission, vision and values of the hospital. We partner with colleagues in all areas of the hospital to identify risk and promote the health and safety of our patients and staff. Our primary goals are to prevent risks of any type from occurring and to reduce the frequency of risks that have already been identified.