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SJHH / About/ Get To Know St. Joe's/ Our Vital Statistics

Our Vital Statistics

St. Joseph’s Healthcare Hamilton a leading academic, multi-site hospital that provides ambulatory, acute and mental health care to patients in the Hamilton region, and Hamilton Niagara, Haldimand Brant Local Health Integration Network (HNHB LHIN). As the largest acute care hospital in the St. Joseph’s Health System, our staff, physicians and volunteers proudly deliver compassionate care with dignity, compassion and respect.

Our Charlton Campus is located in downtown Hamilton, and provides full service emergency, acute and surgical care as well as outpatient and diagnostic services. It is also home to the city’s busiest maternal infant program. Our West 5th Campus is home to the regional specialized Mental Health and Addictions Program. This site underwent major construction, as a new 855,000+ sq. ft. facility which officially opened in 2014. Finally, our King Campus is an outpatient facility that provides programming including urgent care, day surgery, and satellite dialysis.

Hospital Overview

Hospital Beds
Acute care beds staffed and in operation 446
Non-acute care beds staffed and in operation (includes 39 NICU and Combined Care bassinets 340
Total number of beds staffed and in operation 786
Single-bed patient rooms staffed and in operation 189
Percentage of acute inpatient care days that were alternate level of care days in the last fiscal year 17.47%

 

Hospital Visits & Services
Number of inpatient days 267,288
Number of acute care inpatient days (excluding newborns) 161,387
Emergency visits 112,788
Ambulatory care visits 341,737

  

Palliative Care
Access to a team with special training focusing on palliative care or end-of-life care Yes
Physician experienced in palliative/end-of-life care Yes
Palliative/end-of-life care nursing & specialists Yes
Psycho-social support for patients & families Yes
Clinical pharmacist with expertise in palliative/end-of-life care Yes

 

Nursing Workforce
Percentage of registered nurse workforce who are full-time employees 64%
Percentage of total nursing worked hours in ED and inpatient care units that have been worked by full-time registered nurses 70.2%
Percentage of total hours worked by registered nurses that are overtime hours 2.71%

 

Performance
Current hospital rating by Accreditation Canada Accredited with exemplary standing (2015)
Assessed by HIMSS Analytics for an Electronic Medical Record Adoption Model Score Yes
Rating given by HIMSS 1.29

 

Safety & Transparency Measure
Institution of Safer Healthcare Now! (SHN!) Intervention Infection Prevention and Control (IPAC)

Submission of data to SHN!'s patient safety metric system

Yes
Clearly defined medication reconciliation process at admission, transfer, and discharge Yes
Measure of compliance rates Yes
Fully implemented formal system in place for auditing hand hygiene Yes
Frequency of hand hygiene audits Daily, Weekly
Who has access to audit hand hygiene data Hospital board
Committees
Staff
Patients
Public
Hospital's overall hand hygiene compliance rate 91.9%
Hospital's target hand hygiene compliance rate 92%
Mandated use of a safe surgery QuickList for all surgeries Yes
Percentage of time safe surgery check list is used 100%
Surgeons surgical room privileges tied to compliance with safe surgery check list Yes
Use of valid and reliable systematic pain assessment tool Yes
Patient's pain levels are evaluated during every nursing shift Yes
Frequency of discussion by hospital quality committee about patient misadventure/near-miss event Always
Administration of formal survey to patients about hospital experience Yes
Frequency of findings of survey reported internally Once quarterly, or more frequently
   

To view our comprehensive accountability reporting, please access the Accountability, Quality and Performance section of our website.

Patient Services

Parking
  Charlton Campus West 5th Campus King Campus
Parking lot available on  Yes Yes Yes
Parking spots available to patients and visitor 420 532 444
Hourly Rate $7.00 $7.00 $6.00
Daily Maximum $20.00-25.00 *lot dependent $20.00 $10.00
Special Initiatives At all three sites, subsidized parking assistance is available. Please speak to the Social Work Department about these compassionate rates.

 *Please note for the Charlton and West 5th campuses there are bi-weekly and monthly parking passes available at the Parking Office, or at the parking machines.

 

Visitors
  Charlton Campus West 5th Campus King Campus
Units where close family members can visit at any time

Critical Care Units
Neonatal Intensive Care Unit
Obstetrics Unit
Palliative Care Unit

Yes, visiting hours dependent on patient needs and circumstances  N/A - King Campus is an outpatient facility

St. Joseph’s Healthcare Hamilton wants to ensure that all visiting family and friends feel very welcome at our Hospital and included in the care of our patients when appropriate.

To allow greater access for our visitors, we have ended the concept of specific visiting hours.

Effective November 15th 2016, visitors are welcome at any time on all Inpatient Units at each Campus. The only exception is that visitors of patients in the Forensic Psychiatry Program must follow the procedures as outlined the Forensic Psychiatry Procedure Manual.

Family members allowed to stay with patients overnight Yes No  N/A 
Cots available for overnight Yes No N/A
Canteen/cafeteria/food court on site Yes Yes Yes
Hours of Service Monday-Friday 6:30-23:30 7:30-17:00 7:30-14:00
Hours of Service Saturday & Sunday 6:30-23:30 9:00-15:00 Closed

 

Language
  Charlton Campus West 5th Campus King Campus
Language services available Formal interpreter services Formal interpreter services Formal interpreter services 

This information is current as of November 15, 2016.